Refund Policy

We strive to provide the best quality products. However, if you are not satisfied with your purchase or if there is an issue with the product, we offer a hassle-free return policy.

  • Return Period: Customers can return products within 7 days of receiving them.
  • Return Shipping Charges: The customer is responsible for return shipping costs.
  • Refund Process: Once we receive the returned item, we will process a full refund for the product price.

Note

Refunds will not be issued for opened or used products unless there is a manufacturing defect.

Payment Policy

To ensure smooth transactions, we follow a strict advance payment policy:

  • 100% Advance Payment Required: Orders will only be processed after full payment is received.
  • Payment Methods: We accept secure online payments via bank transfer, mobile wallet, or other payment gateways.
  • Order Dispatch: No orders will be shipped until payment is confirmed.

By placing an order with us, you agree to our payment terms.

Sale items

Only regular priced items refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]} and send your item to: {Islami kutub khana Old College Road Taunsa sharif}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.